Privacy Policy

Overview

Welcome to oZone Desk ("we", "our", "us"). oZone Desk is an all-in-one business management platform operated by oZoneDesk Pvt Ltd. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ozonedesk.com or use our platform and services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Account registration: Name, email address, phone number, business name, and password when you create an account.
• Billing information: Payment card details, billing address, and tax identification numbers, processed securely via our payment providers.
• Profile & business data: Business settings, employee records, product data, customer records, inventory, and other data you enter into the platform.
• Communications: Messages sent to our support team, demo requests, survey responses, and newsletter sign-ups.

Information Collected Automatically

Information from Third Parties

We may receive information about you from third-party integrations you connect to oZone Desk (such as payment gateways, delivery partners, or marketing platforms), as well as from publicly available sources for fraud prevention purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate our services — process transactions, manage accounts, deliver features, and provide customer support.
• To improve our platform — analyse usage patterns to fix bugs, optimise performance, and develop new features.
• To communicate with you — send service-related notifications, account alerts, security updates, and (with your consent) marketing messages.
• To personalise your experience — tailor dashboard content, recommendations, and onboarding flows to your business type and usage.
• To ensure security and prevent fraud — detect, investigate, and prevent fraudulent transactions, abuse, and security threats.
• To comply with legal obligations — meet applicable laws, regulations, and lawful government requests.
• For billing and payments — process subscription payments, handle refunds, and manage invoicing.

Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share information in the following limited circumstances:

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential cookies — required for the platform to function (authentication, security, session management).
• Performance cookies — help us understand how users interact with oZone Desk (e.g. Google Analytics).
• Functional cookies — remember your preferences and settings.
• Marketing cookies — used by integrated marketing tools (Meta Pixel, Google Ads) to deliver relevant advertising. These are only active if you use those integrations.

You can control cookies through your browser settings and our cookie consent banner. For full details, see our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your data:

While we strive to protect your information, no method of internet transmission is 100% secure. We encourage you to use strong passwords and enable two-factor authentication on your account.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Ask us to correct inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Right to Restrict Processing — Ask us to limit how we use your data in certain circumstances.
• Right to Data Portability — Receive your data in a structured, machine-readable format.
• Right to Object — Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent — Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained for the duration of your subscription and for up to 90 days after account closure, after which it is permanently deleted.
• Financial records: Retained for 7 years as required by tax and accounting regulations.
• Support communications: Retained for 2 years from the date of last contact.
• Analytics data: Aggregated and anonymised after 12 months.

You may request early deletion of your data by contacting our Privacy team, subject to any outstanding legal obligations.

Children's Privacy

oZone Desk is a business management platform intended for use by adults and business entities. Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

If you believe a child has provided personal information to us, please contact us immediately at [email protected] and we will promptly delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an email notification to registered account holders.
• Display a prominent notice on the oZone Desk dashboard for at least 30 days.

We encourage you to review this policy periodically. Your continued use of oZone Desk after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: